1/28/2024 0 Comments Revolve happy returnsReturned items are then shipped in reusable totes to a Happy Returns processing center for disposition.īetween Happy Returns’ growing network, Amazon’s returns centers in Kohl’s stores and the new Optoro and Staples partnership, American consumers are getting used to the convenience of ecommerce returns in store vs. “FedEx is an essential service, so their locations wouldn’t close if there were further pandemic-related issues.” He added there were 700 Happy Returns bars prior to COVID-19, and 600 have since reopened or are in the process of doing so at campus bookstores, office buildings, shopping malls and other retail locations.Ĭustomers who initiate a return at one of the partner retailers are directed to a branded Happy Returns portal, which generates a QR code they scan at the dropoff location while remaining socially distanced. “There’s a big shift to contactless returns, and our QR code system addresses that,” Sobie said. This gives the company roughly one-third of the Amazon returns network, which has 7,500 locations including Kohl’s and UPS stores, but puts it ahead of Optoro, which will soon be able to process returns at 1,000 Staples locations. ![]() “Additionally, consumers will be getting more acquainted with making returns through FedEx Office.”ĭavid Sobie, founder and CEO of Happy Returns, said this will give his company more than 2,600 locations for dropping off and processing returns, adding 68% of Americans will be within 10 miles of one. “We feel that by working together with Happy Returns, we can help make the returns experience better,” said Ryan Kelly, Vice President of Global Ecommerce Marketing for FedEx. ![]() Through this new partnership, unboxed returns will be accepted from 150 different retailers and ecommerce pure plays who use Happy Returns, including Rothy’s, Everlane, UNTUCKit, Revolve, Steve Madden and Draper James, when the program launches at the end of October.
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